Privacy Policy

Who we are

This website, surveyorwollongong.com, is run by Wollongong Surveyors. This policy explains what personal information we collect, why, and what we do with it. We handle it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you send an enquiry or call us, we collect what you give us: your name, phone number, email address, the address of the property, and any details you add about the survey you need. We do not ask for sensitive information such as health details, and you should not send it.

What happens on the website

We use Google Analytics to count visits and see which pages help people. It uses cookies and records things like the pages viewed, the device and browser, rough location and whether a call button or enquiry form was used. It does not tell us who you are. Our enquiry form uses Cloudflare Turnstile to block spam; it checks your browser but does not ask you to solve a puzzle in most cases. You can block cookies in your browser settings and the site will still work.

Why we collect it

We use your details to answer your enquiry, arrange the survey you asked about, and contact you about that job. The survey work is carried out by registered land surveyors, so we pass your enquiry to the surveyor who will handle it. We do not sell your information and we do not use it for unrelated marketing.

Who else may see it

The surveyor handling your job, and the service providers that run this website, our forms, email and phone systems (for example our website host, Google and Cloudflare). Some of these providers store data outside Australia. We only share what they need to do their part.

How we keep it safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we delete or de-identify it when we no longer need it.

Seeing or correcting your information

You can ask what we hold about you and ask us to correct it. Contact us using the details on our contact page and we will reply within 30 days.

Complaints

If you are unhappy with how we have handled your information, contact us first so we can fix it. If you are still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy from time to time. The latest version is always on this page.